A Spaid engineer pulls contractor job data from your FSM, applies the same performance monitoring used for employees, and surfaces the margin, callback, and documentation gaps before they compound.
Most operators track contractor performance less rigorously than employee performance — different invoicing, different systems, different oversight. The outcome variance shows up in the same P&L regardless of who generated it.
Contractor callbacks rarely get logged the same way employee callbacks do. Without consistent tracking, the pattern is invisible until a commercial customer escalates or the re-dispatch cost shows up as a line item nobody can explain.
2–3× higher callback rate on undocumented contractor jobsContractors use different documentation standards, different parts sourcing, different scope confirmation practices. Billing disputes on contractor work average 2–3× higher than on employee work because the documentation standard was never made explicit.
2–3× higher billing dispute rate on contractor jobsThe operational knowledge graph that guides your best employee techs doesn't reach contractors. They execute based on their own standards — which may be fine, or may be generating callbacks and low-margin outcomes your FSM is recording but nobody is reviewing.
Contractor GM variance 8–15 pts vs. comparable employee jobsContractors don't need special tools or special treatment — they need the same visibility and the same standards as your employee workforce.
Contractor performance monitored in different spreadsheets or not at all. Inconsistent with employee data, impossible to compare.
Standards defined in the contract, not in the operational system. No mechanism to monitor compliance in real time.
Batch reconciliation weekly or monthly. Catches billing problems after the fact, doesn't prevent them.
Contractor performance issues surface when customers escalate or costs spike. No proactive monitoring.
GM per job, callback rate, work order completion — tracked for every worker on the job card, employee or contractor.
The job execution standards built from your top employee performers are surfaced to contractor techs via FSM job card. Same pre-job briefing, same documentation standard.
No separate system. Contractor performance metrics run in the same drift detection layer — flags surface when contractor GM or callback rate diverges from baseline.
Same job-specific context, same documentation prompt, same parts checklist. Contractors see the standard before they arrive.
Every contractor on your job card runs through the same operational layer as your employee workforce.
Pulls job records, GM, callback flags, and work order completion for every job card — employee or contractor. No separate process, no separate report. Contractor performance sits alongside employee performance in the same operational view.
Job execution standards built from your top employee performers — diagnostic logic, documentation requirements, pricing standards — surfaced to contractor techs via FSM job card. Same pre-job briefing layer, same checklist, same expectations regardless of employment status.
Callback rate, GM per job, documentation completion — all monitored daily. No separate contractor dashboard. Flags surface when any worker's performance diverges from baseline — employee or contractor — with enough lead time to address before it compounds.
Contractor techs see the same job-specific context via the FSM job card as employee techs — parts checklist, address history, callback risk flag, documentation requirements. One standard, consistently applied.
Our Full-Operation Audit (Days 1–30) maps every revenue leak — field and back of house. If we don't identify at least $200,000 in recoverable annual revenue, we refund Phase 1 in full. You keep all audit deliverables.
After kickoff, we ask for about 30 minutes a week of your ops leader's time.
We'll start with a recent export or sample call data from your FSM and call system, show you the biggest leaks, and scope the engagement. Full access happens only if you proceed to the audit.