A Spaid engineer pulls 6–12 months of dispatch history, identifies the job types and assignment patterns generating the most avoidable rolls, and builds a dispatch intelligence layer that prevents wrong-part and wrong-tech arrivals before the truck leaves.
Not all truck rolls are equal. The ones that cost you most aren't the long-distance jobs — they're the avoidable rolls: callbacks caused by the wrong diagnosis, same-day returns for missing parts, and second dispatch because the first assignment was a skill mismatch. All of them are in your FSM data.
The most common avoidable roll is the same-day return for a missing part. Tech arrives, can't complete the job, returns to the warehouse, drives back. At $150–$300 per round trip, a 50-tech shop doing 10 of these per week is burning $75K–$150K/year. The parts history to prevent this is in your FSM.
$75K–$150K/year in same-day return costsEvery callback is an avoidable truck roll. The call-back cost isn't just the re-dispatch — it's the original job cost plus the return trip plus the customer satisfaction hit. At $350–$600 fully loaded per callback, 50 callbacks/month is $17K–$30K in avoidable roll costs alone.
$350–$600 fully loaded per callback truck rollWrong-tech assignments generate both callbacks and low-close-rate jobs. A tech who isn't proficient on a commercial HVAC job type takes longer, resolves less, and calls back more — at full truck roll cost. Assignment by availability instead of skill-match is expensive and measurable.
3× callback rate on skill-mismatched assignmentsRouting software minimizes drive time. Avoidable roll elimination addresses the root cause — wrong-part, wrong-tech, and incomplete-diagnosis rolls that routing can't prevent.
Reduce mileage on planned routes. Don't address wrong-part arrivals, callback rolls, or skill-mismatch dispatching.
Shows you the bill. Doesn't identify which rolls were avoidable, which job types generate the most unnecessary mileage, or which dispatch patterns are the root cause.
Optimizes geography under time pressure. Misses the skill-match and job-prep factors that generate the most avoidable rolls.
Addresses idling, speeding, routing — marginal fuel savings. Doesn't address the structural dispatch patterns generating 5–10× higher roll costs.
Which job types generate the most callbacks. Which tech assignments generate the most same-day returns. Where geographic clustering breaks down. From 6–12 months of FSM data.
Parts checklist based on job type history surfaces before the truck rolls — the leading cause of same-day returns eliminated before dispatch.
Identifies which job-type and assignment combinations are least efficient — route optimization meets skill-match meets job-prep analysis.
Same-day return rate, callback roll rate, mileage per billed dollar — flagged when patterns are rising before they compound.
Avoidable roll patterns from 6–12 months of history. Pre-job prevention before the truck leaves the yard.
Analyzes which job types generate the most callbacks, which tech assignments produce the most same-day returns, and which routes generate the highest mileage-per-billed-dollar ratio. Identifies the highest-ROI avoidable roll categories before any process change.
Surfaces recommended parts for the specific job type based on historical usage data — before dispatch. Reduces wrong-part arrivals: the leading source of same-day return rolls. Delivered via existing FSM job card, no new app for techs.
Pulls dispatch records, mileage data, callback flags, and return trip logs from ServiceTitan, HCP, FieldEdge, or Jobber. Maps dispatch decisions to fuel, labor, and outcome costs. Identifies which combinations of job type, tech assignment, and route produce the highest avoidable roll rate.
Monitors same-day return rate, callback roll rate, and dispatch efficiency metrics daily. Flags rising patterns before they compound. Identifies when a job type's avoidable roll rate is increasing — seasonal parts mismatch, new tech assignment patterns, or dispatch behavior shift.
Our Full-Operation Audit (Days 1–30) maps every revenue leak — field and back of house. If we don't identify at least $200,000 in recoverable annual revenue, we refund Phase 1 in full. You keep all audit deliverables.
After kickoff, we ask for about 30 minutes a week of your ops leader's time.
We'll start with a recent export or sample call data from your FSM and call system, show you the biggest leaks, and scope the engagement. Full access happens only if you proceed to the audit.