Input your operation's numbers. The calculator estimates your annual revenue leak across three categories — margin spread, callbacks, and CSR booking gaps. Most 50-tech operators find $800K–$1.4M.
Your top two or three technicians consistently close jobs at 6–10 gross margin points higher than the shop average. That gap isn't random. It reflects pricing confidence, pricebook discipline, and how they handle scope adds in the field. The margin spread leak measures what the rest of your shop would generate if they executed at the same level. It compounds across every job, every month. On a 50-tech operation with a 30% average GM and a top performer at 38%, the gap alone clears $800K annually before you've changed a single process. Learn more about how we close this gap on our revenue leakage page.
A callback isn't just a free repeat visit. At $475 fully loaded, it includes the lost truck slot, the repeat labor, parts, and the opportunity cost of a tech running a warranty call instead of a billable job. A 10% callback rate on a 50-tech shop running 15 jobs per tech per month means 900 callbacks a year — $427,500 out of your margin before you account for the customer relationship damage. Most of those callbacks trace to three or four root causes that appear consistently in your FSM job data. Finding them is a 30-day analysis problem, not a hiring problem.
Your CSR booking rate is the percentage of inbound calls that convert to a scheduled job. If your shop averages 65% and your top rep consistently hits 83%, every call that reaches the lower-performing reps is statistically losing revenue. The gap calculator works backward from your current job volume to estimate total answered call volume, then prices the delta at your average job value. An 18-point booking gap on a 50-tech operation represents hundreds of jobs per year that were answered but never scheduled — and never followed up on.
Each leak category has a specific root cause pattern in your FSM data. The audit finds it. The software monitors it daily going forward.
Connects to your FSM pricebook and monitors invoice-level GM in real time. When a tech prices a job outside the standard range, the deviation is flagged before the invoice closes — not discovered in next month's margin report. Over 30 days, the audit maps every pricebook departure by tech, job type, and job size. That pattern becomes the guardrail standard embedded in the FSM job card.
Pulls 6–12 months of callback data from your FSM and cross-references by tech, job type, equipment age, and dispatch assignment. Most operations have 3–5 callback root causes that account for 60–70% of total callbacks. Once isolated, the top performers' job documentation patterns become the standard — built into the FSM job template, not a training deck.
Every unsold estimate sitting in your FSM is a warm revenue opportunity that didn't close on the first appointment. The automation monitors job status in your FSM and triggers follow-up sequences at the right intervals — without requiring your CSRs to manually work a list. Operators running this mechanism recover 15–25% of estimates that would otherwise age out and close as lost.
Margin guardrails, callback rate, and CSR booking rate are monitored daily against each operator's baseline. When any metric drifts more than one standard deviation from the rolling 30-day average, the alert goes to ops before it compounds. Most margin problems and callback spikes are visible in the FSM data 3–4 weeks before they surface in a monthly P&L review.
Our Full-Operation Audit (Days 1–30) maps every revenue leak — field and back of house. If we don’t identify at least $200,000 in recoverable annual revenue, we refund Phase 1 in full. You keep all audit deliverables.
After kickoff, we ask for about 30 minutes a week of your ops leader’s time.
We’ll walk through what the calculator shows, pull a sample from your FSM data, and scope what the audit would find. Full API access happens only if you proceed.