A Spaid engineer deploys everything on top of your existing FSM — no new logins for techs or CSRs, no new apps, no parallel system. The tools work around your team’s current workflow, not against it.
Most software adoption failures have nothing to do with the technology and everything to do with the deployment model. A tool that requires a behavior change at the point of highest friction — the tech on the job, the dispatcher during peak hours — will fail regardless of its features.
Every new system requires a new login. Dispatch has five tabs open during the morning rush. Techs have two minutes between jobs. Any tool that requires navigating to a new app is a tool that gets ignored.
67% of field service software deployments fail within 6 monthsWhen a new tool runs alongside the FSM instead of inside it, you get data in two places. Techs stop updating one of them — usually the new one. The system that cost $40K and 3 months to deploy becomes a ghost.
Average 3 months before parallel system abandonmentMost software vendors send a PDF and schedule a Zoom. There’s no one in the building during the first week to handle the edge cases, answer questions, and prevent the old habits from reasserting.
80% of adoption failures occur in the first 30 daysThe right question isn’t “how do we get techs to use the new system” — it’s “can we get the outcomes without requiring techs to change anything?”
FSM-native. Zero new logins. Engineer on-site during deployment week.
All capabilities run on top of ServiceTitan, HCP, FieldEdge, or Jobber via API connection. Techs, CSRs, and dispatchers don’t log into a new system. They don’t see a new interface. The intelligence layer operates underneath their existing workflow and surfaces relevant information inside the tools they already use.
Job-specific context appears in the existing FSM job card — the one the tech already opens before every job. Parts recommendations, address history, callback risk, customer LTV. No new screen, no new tap, no behavior change. The tech just sees more useful information where they already look.
When a dispatcher marks a job ‘estimate sent’ or a tech marks it ‘complete,’ the appropriate follow-up sequence fires automatically. No new step for the CSR or dispatcher. The automation hooks into the workflow event they’re already generating.
The same engineer who designed the system is in your building during deployment week — sitting with dispatch, walking through the first set of pre-job briefings with techs, handling the edge cases. Change management is embedded, not outsourced to a training document.
Our Full-Operation Audit (Days 1–30) maps every revenue leak — field and back of house. If we don't identify at least $200,000 in recoverable annual revenue, we refund Phase 1 in full. You keep all audit deliverables.
After kickoff, we ask for about 30 minutes a week of your ops leader's time.
We'll start with a recent export or sample call data from your FSM and call system, show you the biggest leaks, and scope the engagement. Full access happens only if you proceed to the audit.