A Spaid engineer maps where disputes originate — which job types, which techs, which documentation gaps — and builds a monitoring system that catches incomplete records before they become disputes.
Most billing dispute “solutions” focus on the collections end — better dispute handling, clearer invoice language, faster resolution. The actual fix is 2–3 steps earlier in the process: what gets documented on the job, what gets captured in the work order, what makes it onto the invoice.
Tech performs work. Scope changes in the field. Customer approves verbally. Work order isn’t updated. Invoice reflects original quote. Customer disputes the line items they never saw in writing. This is the most common dispute pattern — and entirely preventable.
60–70% of disputes involve scope not documented in the work orderLabor billing disputes are almost always documentation disputes. Customer says the tech was there 45 minutes. Tech says 2 hours. FSM has no time-on-site record, no parts log, no scope change notation. Nobody can resolve it.
Average $180 credited per unresolvable labor disputeDispute rates vary 3–5× across techs on the same job types. The techs generating the most disputes share documentation patterns — certain fields consistently empty, scope change process inconsistently followed. Fixable if you know which techs and which patterns.
3–5× dispute rate variance by tech on identical job typesDispute resolution is expensive and damage-control. The ROI is in prevention — and prevention starts with knowing which documentation gaps generate the most disputes.
Dispute patterns mapped in 30 days. Monitoring before the invoice goes out.
Cross-references job scope, labor time, parts usage, and invoice line items to surface systematic gaps between work performed and work billed. Identifies which job types, which techs, and which documentation fields generate the most disputes — before any process change.
Codifies required documentation for each job type — scope confirmation language, parts log requirements, approval notation standards. Built from your actual dispute history and job type mix, embedded in pre-job and post-job checklists.
Monitors work order completion quality daily — flags jobs where required documentation fields are missing before the invoice cycle. Gives a window to capture documentation while the tech still remembers the job. Tracks which techs have systematic completion gaps.
Tracks dispute rate weekly by tech, job type, and branch. Identifies rising dispute patterns before they compound into a systemic problem. Surfaces when documentation standards are degrading — three weeks of drift before it becomes a quarterly review finding.
Our Full-Operation Audit (Days 1–30) maps every revenue leak — field and back of house. If we don't identify at least $200,000 in recoverable annual revenue, we refund Phase 1 in full. You keep all audit deliverables.
After kickoff, we ask for about 30 minutes a week of your ops leader's time.
We'll start with a recent export or sample call data from your FSM and call system, show you the biggest leaks, and scope the engagement. Full access happens only if you proceed to the audit.