A Spaid engineer connects your existing systems via API, builds a unified operational view from all data sources, and surfaces the patterns that are only visible when systems are combined — no new platform, no data migration.
Field service software integration and AI-powered analysis are the foundation of operational visibility. Most operators running ServiceTitan, Housecall Pro, FieldEdge, or Jobber have years of data in their FSM — but without connecting it to call tracking, billing, and CRM data, the most expensive patterns stay invisible. Connecting ServiceTitan to call tracking like CallRail or RingCentral isn’t a custom IT project. It’s an API connection that takes 72 hours. Housecall Pro integration with telephony and billing follows the same model. The result is unified field service reporting — one operational view that connects call-to-job-to-invoice-to-margin, running daily instead of monthly.
The biggest operational leaks in field service are cross-system leaks. The missed call that should have been a job. The job that closed without triggering a follow-up. The tech whose callback rate is fine in the FSM but terrible when you cross-reference with the call recordings. Siloed systems make these invisible.
Your telephony system tracks call volume. Your FSM tracks jobs. Neither tells you what percentage of calls become booked jobs by CSR, by day of week, by call type. That connection is where $300–$800 per missed call lives — and it’s not visible in either system alone. These cross-system gaps are where the biggest revenue leaks live.
12–22% of calls never become jobs — visible only cross-systemYour FSM has the job record. Your billing platform has the invoice. Your pricebook is the bridge. When they don’t connect, you have unbilled work, pricing inconsistencies, and parts cost that doesn’t roll into job-level margin. Cross-system, visible. In any one system, invisible.
Average 8–12% revenue not fully captured in billing vs. FSMMembership records in the FSM. Call history in the telephony system. Service history across both. Renewal rates, offer rates, upsell opportunities — none of it is connected. The data to identify your highest-LTV customers and optimize retention exists. It’s just in three different places.
25–40% of membership renewal opportunities missed without cross-system viewMost operators know their systems don’t talk. The “solution” is usually a monthly export and a spreadsheet. That process doesn’t scale, doesn’t run daily, and misses patterns that only appear in real-time cross-system data.
All systems connected via API in 72 hours. Unified view before the first week ends.
Reads job records, invoices, pricebook, membership data, and dispatch history from ServiceTitan, HCP, FieldEdge, Jobber, or Service Fusion via API. No manual export, no data engineer, no migration project. Connection established in the first 72 hours of the engagement.
Integrates with CallRail, ServiceTitan Phones Pro, RingCentral, or other telephony systems via API. Maps call outcomes — answered, booked, objection handled, follow-up triggered — to job records. Surfaces booking rate by rep, call-to-job conversion, and follow-up gaps that are invisible in either system alone.
Single operational view built from all connected systems — front of house (calls), dispatch (assignments), field (job completion), and follow-up (status changes). Dispatch intelligence requires a unified data view — assignment outcomes from the FSM feed back into routing decisions in real time. Patterns that require cross-system context are surfaced automatically. The call that became a low-margin job. The tech whose FSM numbers look fine but whose callbacks trace to missing documentation.
AI runs simultaneously across all connected data sources — catches patterns that only appear when systems are combined. Call volume up but booking rate down. Job completion up but follow-up rate flat. GM trending fine in the FSM but parts cost creeping in billing. Daily flags with enough lead time to act.
Our Full-Operation Audit (Days 1–30) maps every revenue leak — field and back of house. If we don't identify at least $200,000 in recoverable annual revenue, we refund Phase 1 in full. You keep all audit deliverables.
After kickoff, we ask for about 30 minutes a week of your ops leader's time.
We'll start with a recent export or sample call data from your FSM and call system, show you the biggest leaks, and scope the engagement. Full access happens only if you proceed to the audit.