Operators who’ve been burned by consultants ask this first. Here’s the honest answer: the engagement starts the same way — an engineer on-site, learning your operation. What’s different is what happens after.
Consultants identify problems and write recommendations. Nobody builds the system that enforces them. Six months later, the binder is on a shelf and the operation runs the same way.
Most consultants compare you to industry averages. The meaningful comparison is your best tech vs. your worst tech on the same job type — and that requires pulling your actual FSM data, not applying generic benchmarks.
The engagement ends, the invoice is paid, and there’s no system measuring whether anything actually changed. Margin drift creeps back. Callbacks return to baseline. Nobody notices until the quarterly P&L.
| Dimension | Traditional Consulting | Spaid |
|---|---|---|
| Scope | Whatever the firm specializes in — usually field OR back of house, not both | Full operation: field ops + back of house + the handoffs between them |
| Who does the work | Junior analysts with a partner who shows up for presentations | A single engineer who embeds with your team for 30 days — rides along, listens to calls, sits with dispatch |
| Knowledge source | Industry benchmarks and the firm’s past engagements | Your best tech’s actual execution, your best CSR’s actual call patterns, your actual FSM data |
| What you receive | A slide deck with recommendations | A quantified revenue map, an operational knowledge graph, and a running platform |
| After the engagement | They leave. You implement (or don’t). | The platform stays. Drift detection, call analysis, pricing guardrails — month-to-month, cancel anytime. |
| Measurement | Before/after snapshot (if you’re lucky) | Weekly drift detection against the baseline your best people set |
| Pricing | $150K–$500K project fees | $45K audit with $200K guarantee, then month-to-month platform |
| Risk | Full fee regardless of findings | If the audit doesn’t find $200K in recoverable revenue, you pay nothing |
Your engineer rides along with your top tech and your average tech. Listens to your best CSR and your worst. Pulls 6–12 months of FSM data. Every gap gets a dollar value. If we don’t find $200K, you pay nothing.
Your top performers’ knowledge becomes AI-driven standards: pricing guardrails, coaching scripts, follow-up automation, onboarding systems. Not a binder — a platform.
Drift detection goes live. Every tech and every CSR measured weekly against the standard your best people set. The system runs inside your existing FSM — no new login, no adoption problem.
The Full-Operation Audit maps every revenue leak — field and back of house — in 30 days. If we don’t identify at least $200,000 in recoverable annual revenue, we refund the audit in full. You keep every deliverable.
We’ll review a recent export from your FSM and call system, show you the biggest leaks, and scope the audit. If the numbers make sense, your engineer is on-site within 14 days.